Certified Marketing Cloud Email Specialist v1.0

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Exam contains 294 questions

Northern Trail Outfitters is using a Smart Capture form in CloudPages to capture contest registrations in a data extension. Corporate has requested a nightly file with all registrants in this data extension be sent daily from Marketing Cloud to an external SFTP.
Which automation configuration should be used?

  • A. Schedule Starting Source > SQL Query Activity > File Transfer Activity
  • B. File Drop Starting Source > SQL Query Activity > File Transfer Activity
  • C. Schedule Starting Source > Data Extract Activity > File Transfer Activity
  • D. File Drop Starting Source > Data Extract Activity > File Transfer Activity


Answer : D

A marketing team is using two systems to send emails. The team wants to maintain unsubscribe information between both of the systems.
To remain compliant, they would like to update Marketing Cloud subscription status weekly based on unsubscribes from the other system.
Which solution should they use to maintain subscriber status?

  • A. Import unsubscribes into a data extension, then update status with a query.
  • B. Import unsubscribes with the appropriate status into All Subscribers.
  • C. Create an automation triggered on unsubscribes from the other system.
  • D. Create a suppression workflow for the unsubscribed accounts.


Answer : B

An email marketer needs a point-and-click tool to create a segment based on everyone who lives in a five-mile radius of a specific zip code and to see an accurate count of subscribers in real time.
What solution meets this specification?

  • A. SQL Query Activity
  • B. Audience Builder
  • C. Contact Builder
  • D. Data Filters


Answer : B

Which two subscriber audiences could be created by using Measures in a Data Filter? (Choose two.)

  • A. Subscribers who have not clicked in the past three months.
  • B. Subscribers who have submitted spam complaints in the last week.
  • C. Subscribers within a 30-mile radius of a zip code.
  • D. Subscribers who have opened an email in the past 30 days.


Answer : AD

A customer leverages transactional messages to send order confirmations.
What type of message is most suitable in this situation?

  • A. Send Flow
  • B. User-Initiated Email
  • C. Test Send
  • D. Triggered Email


Answer : D

Northern Trail Outfitters (NTO) is currently sending out a single welcome email when a subscriber joins its myNTO Rewards program. NTO wants to test whether one, two, or three welcome emails would result in a higher rate of conversion.
How can this be accomplished most efficiently?

  • A. Automation Studio with three separate Welcome automations.
  • B. A series of A/׀’ tests to determine the number of emails.
  • C. Journey Builder using a Random Split with three branches.
  • D. Journey Builder using a Decision Split with three branches.


Answer : B

Northern Trail Outfitters' marketing team includes the nearest store to customers in the template of its emails. This data extension only needs to be updated when store information changes, such as when a new store opens or a store closes.
How could this be achieved?

  • A. Create a scheduled automation to import the file on a recurring basis with store information.
  • B. Create a file drop automation to import the file when placed on the specified directory on the Enhanced SFTP.
  • C. Create an automation to begin when information changes on a store object using a workflow rule.
  • D. Create a file drop automation to initiate when the store's data extension is updated via import.


Answer : B

Northern Trail Outfitters (NTO) created several lists of subscribers, and would now like to send an email to all female subscribers.
Which feature allows NTO to easily target this segment?

  • A. List Detective
  • B. Smart Capture
  • C. Filtered Group
  • D. Publication List


Answer : C

A marketer has been tasked with ensuring Northern Trail Outfitters' unsubscribe mechanisms are CAN-SPAM compliant and follow industry best practices.
Which two criteria should the marketer incorporate into campaigns to ensure compliance and align with current best practices? (Choose two.)

  • A. Ask the subscriber to log in to the Preference Center to confirm opt-out.
  • B. Include an unsubscribe link in the header or footer of emails.
  • C. Ensure opt-out mechanisms are operational for at least 30 days post-send.
  • D. Process every individual's unsubscribe request within 14 business days.


Answer : BC

What tool should be used to render personalization strings, AMPscript, and dynamic content in an email message before sending it to a subscriber?

  • A. Send Flow
  • B. List Detective
  • C. Personalization Builder
  • D. Preview and Test


Answer : D

A marketer at Northern Trail Outfitters is tasked with growing their email subscriber audience.
Which three best practices should the marketer keep in mind while trying to acquire new email subscribers? (Choose three.)

  • A. Use explicit opt-in for any new web sign-ups.
  • B. Set expectations on send frequency and schedule.
  • C. Tell customers why they want to receive the emails.
  • D. Ask for detailed demographic information.
  • E. Automatically opt-in all new customers.


Answer : ABC

An email marketer has been tasked with increasing open rates on a weekly newsletter that currently uses a consistent, identifiable subject line: `NTO Weekly:
Topics of interest this week.`
Which two best practices should the marketer use to make the subject line more effective? (Choose two.)

  • A. Include ג€RE:ג€, ג€FWD:ג€, ג€etc.ג€ to get the reader's attention.
  • B. Keep the subject text between 50 and 100 characters long.
  • C. Include information relevant to the message in the subject line.
  • D. A/׀’ test the effectiveness of different subjects.


Answer : CD

Northern Trail Outfitters plans to evaluate which email content customers click most frequently. The email team wants to track click behavior for all linked hero images using the naming convention `Hero_CTA.`
Which two different methods would ensure click behavior on these images if tracked with this naming convention? (Choose two.)

  • A. Include ג€HeroCTAג€ in the Link Tooltip field for each link.
  • B. Include ג€Hero_CTAג€ in the filename for each Hero image.
  • C. Include an alias attribute in each anchor tag and populate it with ג€Hero_CTA.ג€
  • D. Add ג€Hero_CTAג€ to the Tracking Alias field for each link.


Answer : CD

A subscriber unsubscribes upon receiving an email from Northern Trail Outfitters (NTO). At the bottom of the NTO email, the subscriber sees three links: Manage
Subscriptions, Profile Center, and One-Click Unsubscribe. The subscriber clicks One-Click Unsubscribe.
Which two options are given when the subscriber clicks One-Click Unsubscribe, given that NTO is using the default subscription center? (Choose two.)

  • A. Subscriber can choose to be unsubscribed from all NTO publications.
  • B. Subscriber can choose which publications to unsubscribe from.
  • C. Subscriber can choose to be removed from the data extension.
  • D. Subscriber can choose to resubscribe to the list used for the send.


Answer : AB

Northern Trail Outfitters is looking at using Journey Builder rather than Automation Studio to send emails.
What are three benefits of using Journey Builder? (Choose three.)

  • A. Goal setting to have the system listen to see if users met the goal.
  • B. Criteria setting to segment contacts based on behavior using SQL.
  • C. Updating or creating Salesforce CRM objects or records.
  • D. A/B/N testing as part of the workflow to conduct timing and creative tests.
  • E. Extracting data from an Audience data extension for analysis.


Answer : ACD

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Exam contains 294 questions

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